Why is my promo code not working?
Updated
Most Samsung.com and Shop Samsung App offers tied to a promo code will only appear after adding an item to your cart and successfully inputting the promo code.
If you’ve done those things and you’re still not seeing the promotion applied, it could be for a few reasons: The discount is already applied, one or more product is ineligible, the promotion expired, there’s a typo or extra space in the promo code, or the promotion you’re trying to redeem conflicts with another promotion.
Check Whether the Promotion Is Already in Your Cart
Go to your cart.
On the right side of the page, select Total Savings.
Review the list of promotions and credits applied to your order.
If the promotion appears in this list, it's working and you don’t need to do anything else.
Troubleshooting If the Promotion Isn’t in Your Cart
If the promotion isn’t in your cart, try each of the troubleshooting steps below. Most promo code-related issues are solved by the first three tips.
What to check | How to fix it |
Product eligibility | Confirm every item in your cart qualifies. Read the offer terms and conditions for any restrictions, like specific product types and requirements. |
Promotion dates | Check the offer's start and end dates. Expired or not-yet-active codes won't apply. |
Code formatting |
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Browser data | Clear your browser's cache and cookies, fully close the browser, then re-open it and try again. |
Device or browser | Try a different device, browser or platform (Samsung.com or the Shop Samsung App). |
Error message | Look for a message near the promo code field. It usually states the exact reason the code was rejected. |
Conflicting promotions | Some promo codes can’t be combined. See “Can I combine Samsung promo codes?” below. |
Can I Combine Samsung Promo Codes?
Sometimes. Promo codes that can be used together are referred to as “stackable.” When two non-stackable promotions are added to the same order, Samsung automatically keeps the one that saves you the most on that order. You don't need to choose between them yourself.
Common Promo Code Error Messages and Causes
Error message | What it means |
Promo code not valid | Not recognized as valid. Could be provided by a retailer, found on social media or an internet forum. |
Your coupon cannot be applied to the items in your cart | Your cart has one or more items that aren’t eligible for the promotion |
This promotion is applicable for specific logged-in user | You’re not logged in to a Samsung Account that the offer is available to |
Promo code has already been redeemed | The promo code has been used |
The promo code you entered has expired (no error message box) | The last day to use the promo code has passed |
Coupon evaluation is failed on cart | The promo code can only be redeemed with the email address it was sent to:
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Frequently Asked Questions
Can a promo code be applied after an order is placed?
Sometimes, if your order meets certain criteria. See Does Samsung offer price matching? for details.
Where do I see my Samsung promo discount?
In your cart. Select Total Savings on the right side of the cart page to see all promotions and credits applied to your order.
Can I use 2 promo codes on the same Samsung order?
Only if the promotions can be combined. If they can't be combined, Samsung automatically keeps whichever promotion gives you the larger discount on that order.
Why is my discount not showing on the product page?
Some Samsung promotions and credits are only calculated and displayed in your cart. Add the item to your cart, enter the promo code, and then check Total Savings.