How do I track the status of my trade-in?
Updated
Sign in to the My Orders page to check your trade-in status at any time. Samsung will also email you at each stage of the trade-in process.
Trade-In Emails You May Receive
Stage | When you’ll get it | What it tells you |
Device received | When your trade-in device arrives at Samsung's facility | Confirms Samsung has your device |
Condition summary | Approximately 14 business days after receipt of your trade-in device | The assessed condition of your device, whether the trade-in was accepted as expected, and if the instant trade-in credit amount was changed |
Return tracking | 3 to 5 business days after hand-off to the shipping partner | Tracking number for a rejected trade-in device you asked to have sent back to you |
If your device meets the trade-in criteria, no further action is needed once you receive the condition summary email.
Tracking a Trade-In Device Shipped to Samsung
Keep your shipping receipt and use the UPS tracking number to follow your trade-in device while it’s in transit.
For the purposes of meeting the trade-in window requirements, Samsung considers your device received on the date you hand it to the shipping provider, not the date it arrives at Samsung’s warehouse.
Tracking a Trade-In Device Returned to You
If your trade-in device was rejected and you asked for it back, Samsung will email you a tracking number to follow the return shipment 3 to 5 business days after it’s given to our shipping partner.
The return option is only available if your trade-in device didn’t meet the trade-in requirements. A trade-in device that passes inspection can’t be returned.
Why Is My Trade-in Device’s Shipping Status Not Updating?
Samsung can’t confirm receipt of a package that wasn’t scanned when it was dropped off. If you left the package in a carrier drop box, it might not be trackable.
There can also be a delay in the shipment’s tracking status updating. Wait at least 2 business days after bringing it to a UPS-authorized Ship Center and if there’s still no movement, reach out to a member of Samsung’s Order Support team.