Skip to main content
Help Center
How Can We Help You With Your Order?
Frequently asked questions
View All Categories
Where is my order?
What is Samsung's return policy?
How do I change, modify or cancel my order?
Does Samsung offer price matching?
Why is my order missing items?
Why was my order cancelled?
What is Samsung's trade-in program and what are the requirements?
How do I trade my device in?
Track your Order
Check order status, track shipment and returns.
Help with your product
For product questions, troubleshooting, and warranty support click here.
Trade-in
Click here for frequently asked trade-in question
Chat with an agent
We’re available 24/7 to support your orders. Click here to get started.