All Articles
Returns & Refunds
- Can I receive my refund via a new payment method?
- Can I cancel a return?
- Can I receive a refund for my Samsung Rewards Points?
- Can I send my return outside of the return period?
- When will I receive a refund?
- Refunds for Samsung Store Purchases
Shipping & Delivery
- How do I resolve an issue with a TV installation or mounting?
- What are Samsung's shipping options and delivery rates?
- Can I have my FedEx package held at a FedEx location?
- How do I expedite shipping?
- How do I reschedule TV installation or mounting?
- Do you charge for shipping?
Payments
- How do I resolve a duplicate charge to my account?
- How can I dispute a charge from Samsung that I don't recognize?
- How do I change my payment method for a non-subscription order?
- How can I pay?
- Why did my payment method fail?
- How do I find an invoice to a previous order?
Trade-in
- Do I need to send back accessories with my trade-in?
- Can I trade in after I place an order?
- Can I trade in multiple devices for one product?
- What if I return my new product after sending my trade-in?
- How do I cancel a trade-in? What happens if I don't send the trade-in device?
- How long do I have to send in my trade-in device?
Promotions
- Can I apply more than one promotion?
- Where can I find all promotions?
- How do I redeem a promotion?
- Can I remove promotional items from my cart?
- Where can I find online-exclusive offers?
- Why is my promo code not working?
Samsung Upgrade
- What is Samsung Upgrade?
- What happens if I do not return my upgrade eligible device?
- When is my first Samsung Upgrade payment due?
- Can I use my existing Samsung Financing Account to participate?
- When can I upgrade?
- How do I get the maximum upgrade credit?
Samsung Offer Programs
- How many orders can I make under Samsung Offer Programs?
- Who can join Samsung's Offer Programs?
- Can I still get the Samsung Military Discount if I am a veteran?
- How do I sign up for Samsung’s Offer Programs?
- Why can't I see my Samsung Discount at checkout?
- Can I combine promotions with the Samsung Offer Program?
Service & Warranty
- Where can I find information about Samsung's support on product maintenance?
- Where do I go for information about collection and disposal of old home appliances?
- Where can I find Samsung offers and promotions?
- Can I add TV installation after placing my order?
- Where can I find information about Samsung's product quality assurance policy and period?
- Can I get multiple TV installations for the same order?